Shipping & returns
At Sublime Vapor, we are committed to supplying our customers with the very best products and service. We know that you have options where you shop and we want you to choose SUBLIME every time. In order to help that choice be simple, we want to make our return policy simple too. If you have a problem with any of the products that you purchase from Sublime Vapor, please, do not hesitate to Contact Us. Our customer service department will address all issues promptly and ensure that you are satisfied with your experience with us.
Personal Vaporizer Starter Kits and Mods - 30 day money back guarantee:
All of our Personal Vaporizer Starter Kits and Mods come with a 30 day money back guaranty if they fail to work as advertised. If they won't hold a charge, won't power on, or won't perform as described on our site, please, contact us and we will make it right. This warranty applies only to retail orders placed on this website (if you purchased your product from a physical retailer, please see your retailer warranty issues).
Tanks and Accessories
If your tank or replacement coil arrives DOA, let us know, we will get another one in the mail to you ASAP. We are relying upon you to be honest here. A lot of atomizer problems stem from user error. We know, becuase if there is a way to blow out, burn out, flood, or generally destroy an atomizer then, believe me, we have done it. But, if the thing just flat don't work, well that flat ain't fair, and we will replace it.
To process a Warranty Claim:
- Contact Customer Service: [email protected] and let us know what is going on. We will work with you to get your product working, or get it returned to us for a replacement or a refund
- If you instruct you to send it back then, armed with the return information,
- Ship the product to: 327 W. 3rd, Suite C, Spokane, WA 99201 within 30 days of the date we authorize the return. Please be sure to prominently display your Return ID on the outside of the package.
Unfortunately, we cannot refund any shipping costs paid for the original shipment or return of the product. We will, however, send you a replacement at no shipping cost.
Please Note: Our 100% 30-Day Money Back Guarantee applies only to Personal Vaporizer Starter Kits, Mods and Tanks in their original packaging. We can not offer refunds on E-Liquids, Pre-Filled Flavor Cartridges or Disposables
Warranty Disclaimer and Limitations:
- Misused, damaged, or broken starter kits, batteries, mods etc will not be refunded.
Please Contact Us if you have any further questions.